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Support Services
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Email and Live Chat / Phone Support
$49.99 Per Month (Only applicable for Basic Plans)
Monthly Support & Maintenance:
Hosting and Security
24/7 Monitoring
System Maintenance
Theme Updates
Plugin Updates
Ongoing Backups
Content Mgmt. not included, time and materials rates apply
$150 Per Month
Monthly Support & Maintenance:
Hosting and Security
24/7 Monitoring
System Maintenance
Theme Updates
Plugin Updates
Ongoing Backups
4 hours of work/48 hours per year
$250 Per Month
Monthly Support & Maintenance:
Hosting and Security
24/7 Monitoring
System Maintenance
Theme Updates
Plugin Updates
Ongoing Backups
6 hours of work/72 hours per year
$350 Per Month
Monthly Support & Maintenance:
Hosting and Security
24/7 Monitoring
System Maintenance
Theme Updates
Plugin Updates
Ongoing Backups
8 hours of work/96 hrs per year
Support package depends on the type and size of your site (eg. eCommerce site vs. Professional Site). Time and materials rates range from $150 - $250 per hour. If you do not, select a support package, these rates are used for any requested work or support. If content management hours are exceeded per month, time and materials rates will be used for services. Webmail is available for an additional charge (ranging from $10 - $20 per month). Also, if you require customized Content Management services where the total monthly hours exceed of the above packages, please contact us regarding additional services not included in the above packages.
Website Maintenance & Support Packages
- You’ll have questions monthly and will definitely need support after your website launch. It makes it much easier to provide help quickly when we have an established website maintenance package in place.
- Having dedicated website maintenance ensures a quick turnaround for billing and/or other site related questions. These conversations happen as part of the website development process.
- This process works well for everyone involved! Please contact us for further information.
Included with Monthly Packages
Content Management
Contact us and we will help you keep your site up to date with the latest content on a regular basis. (only specified packages)
Back Ups & Restoration
We avoid data loss by running ongoing site back ups.
Hosting
Hosting, email and SSL certificates are provided to all of our clients.
Performance Monitoring
Monitoring your website is a priority. We make sure it is loading quickly.
Software Updates
We won't let your software run on old versions. It is always updated to the latest versions so your site will run efficiently.
Uptime Monitoring
We’ll monitor your site 24/7 for downtime and server issues.